Complaints
We hope everyone involved with Ramblers has a rewarding and positive experience. We’re aware there might be times when people have issues or concerns and when this happens, we want to hear about these concerns and deal with them as quickly as possible. We’re committed to having a clear, consistent process for everyone to follow so we can resolve complaints promptly, fairly and sensitively.
We’re always happy to receive comments, feedback and suggestions for improvement so please get in touch with us in any of the following ways:
Email: ramblers@ramblers.zendesk.com
Telephone: 020 3961 3300
Post:
The Ramblers
13 Dirty Lane
London
SE1 9PA
We aim to respond to all concerns and complaints and resolve them fairly and effectively. We’ll acknowledge your complaint no later than five working days after receipt. Wherever possible, we’ll provide a full resolution within 14 working days of receipt of your complaint.
- Ramblers Complaints Procedure (PDF, 167KB)
- Ramblers Complaint Policy (PDF, 119KB)
If we’ve been unable to resolve the matter to your satisfaction, you can refer it to the relevant external regulator.
- Complaints relating to fundraising or membership: Fundraising Regulator
- Complaints relating to the use of personal data: Information Commissioner’s Office
- Complaints relating to our charitable work: Charity Commission
How we are organised
The Ramblers is governed by a board of trustees and is made up of local groups and regional areas across Great Britain.
Our history
Since 1935, we’ve been doing everything we can to make sure everyone everywhere can enjoy nature on foot.
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Find a walking route
Explore our library of walking routes across England, Scotland and Wales. There are long, short, easy and challenging options. Enter a location or postcode to find nearby walking routes.