Last Reviewed: 26/06/2025

This page is being used to communicate to members and volunteers the status of any reported issues while using the Ramblers Mobile App. 

Before reporting an issue, please check if it is already covered on this page.  If your issue is not listed, please report it to mobileapp@ramblers.zendesk.com.

We are continuously reviewing Zendesk queries and feedback form submissions, so if you have raised an issue that isn't listed, please allow us a few more days to check for any other reported issues. 

 

Release Notes: App Update - w/c 23rd June 2025 included:

A fix for reappearing login screen: An issue where the auth0 login page would reappear after logging in. This could be resolved by tapping "Not your account?" and re-entering your login details. 

 

Known Issues

The following issues are known to us and are under development for fixes in the next app update. Any known workarounds will be included below.

• An issue which prevented full lists of walks from returning in search results, or some details such as w3w or additional details getting shortened.
  • Resolution: This is likely caused by your device caching previous app data, and can be resolved by clearing your devices app data cache for the app. The easiest way to do this is to delete the app and reinstall from fresh. A full fix will be included in the next update.
     
• An issue which results in "No Led Walks" appearing when being searched on iPhones.
  • ​​​​​​​Resolution: The causes of this has been identified and we're working to include a fix in the next update.

 

 

Future Enhancements

We welcome suggestions for improving the Ramblers App and will carefully review each suggestion we receive and consider the feasibility, value, and alignment with Ramblers goals. Our aim is to continually improve the experience you receive from the app.

You can share additional future feature requests via mobileapp@ramblers.zendesk.com