Last Reviewed: 14/11/2024

This page is being used to communicate to members and volunteers the status of any reported issues while using the Ramblers Mobile App. 

Before reporting an issue, please check if it is already covered on this page.  If your issue is not listed, please report it to mobileapp@ramblers.zendesk.com.

We are continuously reviewing Zendesk queries and feedback form submissions, so if you have raised an issue that isn't listed, please allow us a few more days to check for any other reported issues. 

 

App Update - November 2024

The following improvements are being included in this month's app update.

• What3words and other fields that weren't present in the app, but were present on the website have been added to the app
• Walk Leader details not being displayed correctly or leaving a blank space (often caused by the use of alternate contact details) has been resolved.
• HTML encoding being shown in walks descriptions has been resolved
• Deleted walks appearing the app has been resolved

As of the 14th November, the latest update also resolves the following two known issues:

Login (Android Only)

An issue preventing some users on Android devices from logging in. These users were met with a "DWISSUE" error code. 

Walk Register "Select from List"

Some devices were overriding the list of walkers that the app fetches when choosing to complete a Walk Register via the "Select from list" function. Instead users only saw their own name.

 

Future Enhancements

We will continue to work on updates for both Android and iOS devices over the coming weeks. We welcome suggestions for improving the Ramblers App and will carefully review each suggestion we receive and consider the feasibility, value, and alignment with Ramblers goals. Our aim is to continually improve the experience you receive from the app.

Here are some of the items under review at present: 

• The removal of the second authentication screen when creating a Walk Register
• Improvements to the search functions of the app to better define Group Walks, and Wellbeing Walks

You can share additional future feature requests via mobileapp@ramblers.zendesk.com